Key players in speech analytics market are Nice, Verint Systems, Hewlett-Packard, CallMiner, Nexidia, Aspect© Anterior Cervical Plate System, Genesys and Other Companies.
Over the past few years, enterprises all over the world have realized the importance of analyzing customer interactions in order to improve customer retention and enhance customer satisfaction. The main method used by companies to obtain feedback from customers includes contact centers, especially call centers. This gave rise to the concept of speech analytics. With the help of this technological advancement, it is possible to study and analyze customer interactions. It is highly useful in extracting crucial business intelligence. The speech analytics market has been estimated to grow at a CAGR of 23.9% to reach $1.3 billion by 2019, from $352.2 million in 2013. The global leaders in the speech analytics market include NICE, Verint, and HP Autonomy.
Browse through the market data tables, figures and detailed ToC on the “Speech Analytics Market”.
http://www.micromarketmonitor.com/market-report/speech-analytics-reports-8811573870.html